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Managing internal communications with SMS

With so many businesses now operating from alternative locations, clear lines of communication with all staff have never been more important.

Staying connected with your workforce now means ensuring the wellbeing of staff, as well as sustaining the day-to-day running of your business.

Managing your internal communications through direct, uncluttered channels such as SMS ensures your team stay up to date in real-time. Share the latest on everything from important maintenance alerts and staff announcements, through to a thoughtful daily check-in.

Maintaining the team connection and boosting morale is also a crucial aspect of working from home. SMS can support your business beyond the broadcasts to all staff working to sustain the camaraderie and work ethic with personalised, two-way communications.

Utilising the potential of SMS means your staff can also reach out for additional support or raise issues when needed. SMS has the benefit of real-time responses meaning individuals can get help or answers immediately, whether through auto-replies or one-to-one conversations.

SMS can also help to better manage internal inbound volumes at a time when email inboxes are already inundated with customer requests. We’ve put together a few additional ideas to highlight how SMS can help your business stay in touch:

- Utilising a keyword on a shortcode, team members can raise an issue or send in requests which can be collected and responded to as needed. Use keywords to automate responses to common questions staff might have around policy changes or other essential information.

- Similarly, mobile forms and surveys can be used to capture feedback or simply to have a little fun with your staff. Create a quiz and share using SMS, helping to reconnect with the whole team and announce the winner in real-time.

- Scheduled sends make it easy to send rota updates, reminders and perhaps most importantly, a daily message of support. Maintaining morale helps to safeguard your team and further ensure the continuation of the day-to-day essentials.

- Segment your contacts by team to only share relevant updates, rather than broadcasting specific information to the entire business. By ensuring your staff only receive communications that relate to their team or workload, your business can maintain effective communication that individuals find helpful and respond to as needed.

Regardless of your use case, the two-way abilities of mobile messaging mean your business and its staff both benefit from immediate feedback from any send. Preserving clear lines of communication through SMS ensures each member of the team is up to date with changes as they happen and reaffirms the appreciation your business has for each individual.

If you’d like to discuss the potential SMS has to streamline your internal communications further, get in touch with the team today.

Source: Textlocal. To see original article, please click here

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